Our technology brings together a Communications Infrastructure Company's Network Operations and IT Operations into one proactive service assurance capability that transforms the way customer service is managed. Our solution is proven to enhance customer experience while significantly lowering operational cost.
With world-leading compliance to industry standards eToM and ITIL, our software is;
The OS3 Frameworks applications are built on the BMC Action Request System and utilizes the BMC Atrium Core components, to provide comprehensive out-of-the-box workflow based functionality for Trouble, Problem, Project, Change, Work Order and Site Access Management.
A key aspect of OS3 Frameworks suite is adherence to telecoms industry standards and best practices such as those set out by the TM Forum. In line with the operational convergence of the telecoms industry and supporting the important ‘Building Bridges between eTOM and ITIL’ work, it also embraces IT service management practices as outlined by ITIL.
OS3 Frameworks applications additionally makes use of several key BMC applications including BMC Service Level Management, BMC Service Request Management and BMC Knowledge Management to further enhance the combined eTOM/ITIL reach of these applications within the business.
Growing demand for digital services like mobility, Cloud, the Internet of Things, machine to machine, video and unified communications is driving the global telecoms market towards an inflection point.
Traditional Communications Infrastructure Companies like fixed and mobile operators, cable companies and broadband providers must adapt to these trends to survive and thrive.